When detecting damaged goods, you need to notify and send dispatch immediately to relevant parties, specifically the carrier (captain), ship agent, insurance, seaport, logistics & forwarder, charterers, sellers, buyers, and other appropriate responsible parties. If the loss causes tremendous damage, immediately notify the port authority and the court.

Then request to keep the current state of goods, make a record to record the actual loss of goods and sign it by the witnessing parties. You can send a request for goods loss assessment immediately to EIC via the online channel. We will advise on procedures and solutions to prevent losses from spreading and minimize the risks arising to protect the interests of your business to the maximum extent.

Because in cargo loss, there are many different reasons and levels of damage, EIC assessors have in-depth experience in the characteristics of each type of goods, every kind of means of transport. We will assess the loss and damage by combining professional measures such as sensory methods, sampling analysis with the EIC laboratory.

After evaluating and rechecking the results, we will advise and answer your questions and concerns. From there, you can use the EIC’s transparent and accurate inspection results as a basis to negotiate for compensation or auction damaged goods, etc.